What is the state of modern end-user IT services today? How can IT make sure that users stay productive, happy and safe 24/7 no matter where in the world they work?
Applixure recently joined Chilit at a seminar focusing on end-user workstation IT services. Chilit is a leading Finnish IT service provider that partners with Applixure to bring data-driven services to its customers.
Harri Turtiainen: You need to measure in order to improve
Applixure’s CEO Harri Turtiainen delivered a presentation on continuously improving IT based on measured, real-time data on computer hardware and software.
“User productivity is the main goal. To keep users productive, they need digital tools that don’t let them down. To provide those tools, we need proactive IT service processes. And these processes are built on real-time, automated data.”
While traditional IT services are based on reacting to problems reported by users, predictive processes aim to prevent those problems. Data on faulty hardware...