Many organizations have hundreds or thousands of computers running hundreds or thousands applications by users to complete their daily work.
So, even seemingly small productivity problems add up to major expenses over time.
On an individual employee level, non-functioning IT tools cause on average more than two full weeks of wasted workdays per worker each year.
In a 1,000-person organization, this corresponds to the total annual effort of 45 employees being wasted.
What continues to amaze me is that recurring issues that users face in their daily work with their computers and applications are still one of the main productivity killers and causes for frustration in today's digital workplace.
As there are hundreds or even thousands of devices and applications in daily use in every organization, the consequences of problems with basic IT issues are not a minor thing. Actually, it is quite the opposite. The negative effect resulting from the problems can be significant in many ways: people lose work time, they get frustrated, they may even switch jobs, if they are not happy with tools they have in use. Just to mention the most obvious examples.
